michael@hollinger.net

Sunday, May 06, 2007

NoWonder.com's back!

In the late 90's I volunteered for a technical support service called NoWonder.com. I'm not sure how I stumbled onto that back then (nearly 10 years ago!), but I spent hours of freetime answering people's questions on Macs, Windows 98, "Networking," Modems, and anything else under the sun. Around 2000 they were bought, renamed ePeople.com, and started charging money for delivering support. I could place bids to answer questions, and make $50 / month helping people. It was fun, especially considering I could make some pretty good spending money on my PC, as a 17-year-old.

I just discovered (via Wikipedia) that NoWonder's come back, and free once again! I probably won't sign up for it, but if you need tech support and don't feel like calling a helpdesk, give these guys a try. For the most part, I enjoyed helping people, and my fellow "mentors" and support specialists did a good job. It was fun, but every now and then I'd encounter a "12 o'clock flasher." Watch the video for an explanation. Out of the hundreds of people I helped (A Google Desktop search proves I solved around 150 support issues), I maintained a perfect 5 / 5 rating. :-)

There is nothing that beats the adrenaline buzz of configuring some guy's DSL modem even though he's running windows 3.1 on a 386 with four megs of RAM! - Three Dead Trolls in a Baggie

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